Refund policy

Everything here is made for you. Our books and merch are printed to order, one at a time, as soon as you buy. Because of that, we don't accept returns or exchanges for change of mind, wrong size or colour choice. Please check the size guide on each product before you order.

Damaged, defective or wrong item

If anything arrives damaged, misprinted, defective or isn't what you ordered, we'll make it right with a free replacement or a full refund, your choice. Email Book@thinkyq.com within 30 days of delivery with your order number and a photo of the problem. You don't need to send the item back unless we ask.

eBooks and digital products

Digital products are delivered instantly, so they're non-refundable once the download link has been used. If your file won't open or the download fails, email us and we'll sort it out.

Signed copies

Signed and personalized copies are made for you specifically and can't be returned, but the damaged-or-defective promise above still applies.

Lost parcels

If tracking shows no movement for 15 business days, or your order hasn't arrived within 30 days, contact us and we'll replace or refund where the parcel is confirmed lost.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5-10 business days to show it.